Refund and Return Policies of GoLiveIndia

In the interest of ease, we request for all customers to read these terms and conditions before using or purchasing our service. These terms and conditions govern and form the basis for your order of any product or service from GoliveIndia app as an individual user or from GoliveIndia app as a business entity. By agreeing to these Terms and Conditions you are deemed to have accepted all these Terms & Conditions.

• GoLiveIndia shall refund/return of Service in the following cases:
  • If standard does not meet of the service provided by GoliveIndia (including issues: quality, methods and time of delivery) as committed in the policies and regulations stated on Website or APP
  • Customer has paid but GoliveIndia does not perform the delivery of the Services as committed in the policies and regulations stated on Website or APP.
  Note: GoliveIndia shall be exempted from refund/return obligation if it is in the cases of limitation of legal liability as shown in the Terms of Service on Website or APP.
• Conditions for refund/return:
  • Customer must notify immediately or no later than 24 (twenty-four) hours from the discovery of the problem.
  • Customer makes notice to GoliveIndia about the issue via the GoliveIndia support form or email displayed on Website or APP.
  • Customer coordinates to provide necessary information for or GoliveIndia to identify fault and make refund/return.
  • Payment is deducted by either your card, bank or wallet to the goliveindia's bank account. If you have ordered more than 1 service and would like to cancel an already ordered service, please contact our Customer care on so that we can make a refund instantly.
• Term of refund/return: Please reachout to us not later than 24 (twenty-four) hours since the customer's refund/return cases are determined.
• Method of refund/return: Depending on the specific request of customer. refund or return the service, GoliveIndia will follow customer’s request.
  • In case of a refund, GoliveIndia will return the money to customer's origional mode of the payment. (Card/Account/Wallet)
  • In case of return of the Service, GoliveIndia will reissue the service package according to the plan on customer agreed.
• Cost of refund/return: Shall be paid entirely by GoliveIndia if that is GoliveIndia’s fault. We commits to ensuring the strict implementation of the necessary security measures for all payments performed on our Website or APP
• Auto-Pay / Recurring Subscriptions:
  • Plans purchased with Auto-Pay enabled are billed automatically at the start of every billing cycle (monthly, 3-month, 6-month, or 12-month, depending on the plan chosen), via Razorpay or Stripe, until the subscription is cancelled.
  • You may cancel your Auto-Pay subscription at any time from the My Plan section on the Website, or the Auto-Pay / My Subscription screen on the App.
  • Cancelling an Auto-Pay subscription stops all future renewal charges. You will continue to have access to your current plan until the end of the period you have already paid for; access does not end immediately on cancellation.
  • Since access continues for the remainder of the already-paid period, no refund is provided for the unused portion of a cancelled billing cycle.
  • Upgrading an active Auto-Pay subscription charges the prorated difference between your current plan and the new plan immediately, calculated using the value of your unused days on the current plan. This charge is final and non-refundable once processed.
  • If an automatic renewal payment fails, we may retry the charge automatically. If payment continues to fail after repeated attempts, your Auto-Pay subscription will be stopped and you will be notified by email; you can renew manually to continue using GoLiveIndia.